PPI Blog: Improving Government Customer Service Should Be Highlighted in Biden's State of the Union

President Biden is set to give his first State of the Union address on March 1. The address comes at a tumultuous moment when the President’s ambitious agenda has been obscured by interrelated crises of inflation, war, and the pandemic. But one of Biden’s more recent accomplishments that could serve as an enduring theme of his presidency is an executive order quietly passed on December 13, 2021: Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government.

The customer service executive order is the most far-reaching outline in decades to modernize and improve service delivery and the government’s relationship with citizens. With only about 24% of Americans stating they have trust in government, this executive order is a commitment to allay that skepticism. The upcoming address should highlight this goal.