Operations CV
Objective
I bring 10+ years of experience running high-impact non-profit programs and building the systems that make them scalable and sustainable. I specialize in identifying the right workflow tools —from full CMS builds in programs like Airtable or Notion to simple task automation using Zapier and Google Sheets Scripts— using both code and no-code solutions.
Whether working with six-figure budgets or scrappy zero-dollar ones, my work unlocks efficiency, reduces manual work, and helps mission-driven teams focus on what matters most: their impact.
Education
Viterbi School of Engineering 2021
Data Analytics Certificate
Middlebury College 2018
Summer Language School, Russian
Aberystywth University 2015
Master’s International Politics
University of Rochester 2014
Bachelors of Arts: History, International Relations, Russian
Experience
AI and Data Governance Consultant:
Remote | October 2018 - December 2021, January 2023-Present
Self-Employed
Designed BetaNYC’s inaugural Associate Board operations process scalably for current and future cohorts
Drafted BetaNYC Associate Board bylaws and standard operating procedure documentation
CityCamp Unconference program manager
Advised Nurtured Home Cleaning small business on Jobber CRM workflow improvements
Built Google Sheets-based task manager and automated notification system using Google App Scripts
Content creator for GovTech and Government data visualization (2024-present)
Analyzed and designed visualizations from NYC’s algorithmic open-source compliance data (2024)
Published 12 articles on the beneficial uses of AI and emerging technology in society (2018-present)
Built a retrieval-augmented generation (RAG) large language model on the NYC administrative code to democratize access to local laws
Progressive Policy Institute:
Washington, D.C. | January 2022 - December 2023
Economic and Data Policy Analyst, Director of Innovation Frontier Project
Lead data analyst for Investment Heroes Project managing ten years of data.
Pioneered the project’s first Python pipeline using the Security and Exchange Commission Edgar API to automate data collection
Supervised junior staff to clean Investment Heroes Data
Led the transition from Google Sheets to HubSpot CRM by scoping platforms, surveying staff needs, and evaluating data workflows for long-term sustainability
Designed and delivered organization-wide trainings on data collection best practices, aligning internal processes with impact tracking goals
Served as Program Director of the Innovation Frontier Project, an emerging technology policy publication with a budget of 100,000 dollars
Built and managed the full editorial pipeline, from topic selection to approvals and cross-team workflows. Increased publication pipeline from 3 papers at once to 11.
Wrote 10 papers, blogs, articles, and reports on AI, privacy, and data protection
Global Student Embassy:
Berkeley, CA | August 2016 - August 2018
Director of Operations, Travel and Outreach Manager
Lead administrator managing Salesforce client database of 10,000+ client records
Updated Salesforce backend field structure and entity relationships to align with evolving program needs
Built and updated org-wide Salesforce reports and dashboards to track program performance and fundraising metrics for staff and organizational leadership
Designed database and software documentation and training for staff across four countries
Updated and maintained documentation for Salesforce database as well as educating non-technical staff database use and best practices
Developed and implemented sustainable development curriculum for 10 student-led projects in the U.S. and LatAm
Select Projects and Speaking Engagements
Data Projects: https://github.com/jshapi16
NYC Administrative Code LLM,
https://github.com/jshapi16/nyc_admin_llm
A domain-specific large language model (LLM) that uses retrieval-augmented generation (RAG)
Currently Retrieves Title 1, 8 and 10 of the NYC Administrative Code
Uses flan-t5-base for retrieval, claude-3-7-sonnet for question/answering, bart-base for embedding
NYC Algorithmic Tools Compliance Analysis, https://github.com/jshapi16/NYC_alg_compliance
Using the reporting data from Local Law 35, 2022, which requires city agencies to report on their algorithmic usage. Performed data cleaning ran NLP analysis on descriptive columns to extract vendor information from descriptive columns. Created data visualizations using Matplotlib, which were published on @GovTechGal instagram.
Languages, libraries: Python, Matplotlib, NTLK, GenismSeaborn
Investment Heroes 2022: Washington, DC, https://www.progressivepolicy.org/publication/investment-heroes-2023/
Study Question: How to measure Fortune 500 companies' U.S. capital spending?
Languages, libraries, API: Python, Pandas, Securities and Exchange Commission (SEC) API
Methods and Results: Lead data analyst for a dataset with ten years of data featuring 13,000 new data points per year. I wrote a Python script to pull new financial data from the SEC Edgar Filing API. I then performed statistical analysis using a proprietary methodology to estimate companies' U.S. capital spending.
Policy Research:
Op-Eds:
The Hill Opinion: We need to protect children’s data online — but let’s protect everyone’s data while we’re at it
The Hill Opinion: New digital privacy bills won’t protect women seeking abortions
Panelist/Speaker:
Sprite+ Hub, An Overview of American Digital Privacy
Women's History Month Forum at the House of Representatives, Privacy in a Post-Roe World, March 2023
Interview/Quotes
Bloomberg, Musk, Zuckerberg Lead Parade of Tech Titans to Senate AI Event
Bloomberg Government, What to Know in Washington: Congress Faces A.I. Learning Curve
Politico, "How Governments can keep up with the future."
Channel News Asia Documentary, "The Deepening US-China Tech War"
Skills
Python, R, Matplotlib, SkiKitLearn, NLP, LLMs, Tableau, Salesforce, Airtable, Hubspot, Zapier Notion, Google Suite, Google App Scripts, Trello, Slack, Data Governance, Prompt Engineering, documentation, project management, SCRUM, dashboard creation, entity-relationship mapping, KPI tracking, training and onboarding, bylaws and governance design, workflow optimization
Languages
English (Fluent)
Spanish (Advanced)
Russian (Intermediate)
Chinese (Beginner)
Fellowships, Awards, and Affiliations
BetaNYC Associate Board Member (Co-Chair of Governance) 2024-present
Sprite+ Expert Fellow (2023-Present)
Rotary Global Grant Scholar, 2014-2015
Americorp’s Urban Fellow, 2012
Fulbright US-UK Summer Institute, Wales, 2011